Allison interviews Amanda Manna from Lowes Innovation Labs about two new services being developed for use in Lowes and Orchard Supply Hardware stores. The first is their OSHbot: an autonomous retail service robot that simplifies the shopping experience for customers and employees. The second is the Lowe’s Holoroom: a home improvement simulator which applies augmented reality to provide homeowners an intuitive, immersive experience in the room of their dreams. The setting is the Mandalay Bay Hotel during CES Unveiled.
Learn more at http://lowesinnovationlabs.com
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I’m a steady Lowes costomer
WOW! The only problem that I can see is if the customer doesn’t know what to call the piece of equipment or the part that they need. I believe from what is said, the robot can help the customer in determent the right part they need.
Thank you Lowes for this great advance in customer service and relationship.
How long before most stores have these 2 new services? They sound exciting especially the home improvement simulator!
Great question, Ruth – I would love this to be everywhere NOW!
Great post!